Terms of Service

These Terms of Service govern purchases and use of digital products and services offered under the JALICEUM brand.

1. Products and services

JALICEUM develops and sells digital educational products, practical guides and AI-assisted learning and practice tools. Each product page describes the product, price and any product-specific conditions.

2. Orders and payment

Payments are processed securely through Stripe. An order is completed when payment is successfully authorised. Prices are shown before payment. Any taxes that must be charged will be handled as required by applicable law and the payment setup in use at the time of purchase.

3. Digital delivery

Digital products may be delivered by download link, access page, email, account access or another electronic method described at checkout or on the product page. You are responsible for providing a valid email address and for saving downloaded files where appropriate.

4. Refunds, cancellations and statutory withdrawal rights

Your mandatory consumer rights are not excluded by these Terms.

• If a product is not delivered, a duplicate charge occurs, or there is a material technical problem that prevents access, contact jaliceum.si@gmail.com so we can investigate and, where appropriate, replace access or issue a refund.
• Where EU or other consumer law provides a statutory right of withdrawal, that right applies according to the law.
• For digital content supplied immediately, loss of a statutory withdrawal right occurs only where the legally required express consent and acknowledgement have been obtained.
• For the AI Coaching Practice Simulator — Founding Pilot, if the pilot does not go ahead, founding participants will receive a full refund of the €29 founding-pilot payment, as stated on the product page.
• Any additional voluntary refund offered by JALICEUM does not limit statutory rights.

5. Founding pilots and pre-launch products

Some JALICEUM offers may be sold as founding pilots, validation offers or pre-launch products. These are clearly identified on the relevant product page. Features, interface details or timing may change during development, but any specific refund commitment stated on the product page remains applicable.

6. Educational purpose and professional advice

JALICEUM products are educational and informational unless explicitly stated otherwise. They are not medical, psychological, legal, financial or other regulated professional advice and do not replace individual advice from a qualified professional.

7. AI-assisted products

AI-generated or AI-assisted outputs may contain errors, omissions or unexpected results. Users remain responsible for professional judgement, decisions and actions taken on the basis of such outputs. AI practice tools are intended to support learning and practice, not to certify professional competence.

8. Coaching-related products

Unless expressly stated otherwise, JALICEUM coaching products are independent educational tools and are not affiliated with, approved by or endorsed by the International Coaching Federation (ICF) or another credentialing body. References to competencies or credential levels are for practice and educational orientation only.

9. Intellectual property and licence

Unless otherwise stated, JALICEUM retains all intellectual-property rights in its products, website content, text, graphics, software, prompts, exercises and other materials. A purchase gives you a personal, non-exclusive, non-transferable licence to use the purchased product for your own lawful use.

You may not resell, redistribute, publicly post, sublicense or systematically reproduce JALICEUM digital products without written permission, except where applicable law expressly allows it.

10. Acceptable use

You may not use JALICEUM services to violate law, infringe the rights of others, interfere with service operation, attempt unauthorised access, or use content in a way that creates misleading claims of endorsement or certification.

11. Third-party services

JALICEUM may use or link to third-party services such as Stripe, Cloudflare, Google or other platforms. Their services are governed by their own terms and privacy policies.

12. Availability and changes

We aim to keep our website and digital services available, but uninterrupted operation cannot be guaranteed. We may improve, update or discontinue features where reasonably necessary. This does not remove any refund or other mandatory consumer rights that apply to an existing purchase.

13. Limitation of liability

To the maximum extent permitted by law, JALICEUM is not liable for indirect or consequential loss arising from use of educational materials or AI-assisted outputs. Nothing in these Terms excludes liability that cannot lawfully be excluded, including mandatory consumer protections.

14. Complaints and support

If you have a complaint, payment question, access problem or refund request, contact jaliceum.si@gmail.com. We will aim to address the matter reasonably and promptly.

15. Governing law

These Terms are governed by the laws applicable to the provider in Slovenia, without depriving consumers of mandatory protections available under the law of their country of residence where such protections apply.

16. Changes to these Terms

We may update these Terms as our products, technology or legal requirements change. The version applicable to a purchase is the version in force at the relevant time, subject to mandatory law.

17. Contact

JALICEUM
Janez Cerar, PhD
jaliceum.si@gmail.com
https://jaliceum.com