Privacy Policy

This Privacy Policy explains how JALICEUM handles personal data when you visit our website, contact us, or purchase our digital products.

1. Personal data we may collect

Depending on how you interact with JALICEUM, we may process:

• contact data such as your name and email address;
• purchase and transaction information such as the product purchased, amount, payment status and transaction reference;
• support messages and information you choose to provide when contacting us;
• technical information generated when you access the website, such as IP address, browser/device information and security logs handled by our hosting provider.

2. Why we use personal data

We process personal data only where there is a valid legal basis, including to:

• process and fulfil purchases and provide access to purchased digital content or services;
• respond to support requests and customer questions;
• administer founding pilots, refunds and product-related communications;
• protect the website, prevent fraud and maintain security;
• comply with tax, accounting, legal and regulatory obligations;
• send marketing communications only where permitted by law and, where required, with your consent.

3. Payments

Payments are processed by Stripe. JALICEUM does not receive your full payment-card number from Stripe Checkout. Stripe may process personal data under its own privacy terms and applicable financial-services obligations.

4. Service providers

We use third-party providers where necessary to operate JALICEUM, including:

• Cloudflare for website hosting, security, DNS and email routing;
• Stripe for payment processing and payment-related communications;
• Google/Gmail for receiving and managing customer-support correspondence.

These providers may process data on our behalf or as independent controllers, depending on the service.

5. Cookies and similar technologies

The current JALICEUM website does not intentionally use advertising or behavioural-marketing cookies. Essential technical data may be processed by infrastructure and payment providers to operate, secure and deliver their services. Stripe Checkout may use its own essential or preference-related technologies.

6. Data retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including customer support, fulfilment, accounting, tax, fraud prevention and legal obligations. Retention periods may therefore differ depending on the type of data and applicable law.

7. International transfers

Some service providers may process data outside your country or outside the European Economic Area. Where required, appropriate legal safeguards are used by the relevant provider for such transfers.

8. Your privacy rights

Where the GDPR or similar data-protection law applies, you may have rights including access, correction, erasure, restriction, portability, objection, and the right to withdraw consent where processing is based on consent. You may also lodge a complaint with the competent data-protection supervisory authority.

To exercise a privacy right, contact jaliceum.si@gmail.com. We may need to verify your identity before acting on a request.

9. Security

We use reasonable technical and organisational measures and reputable service providers to protect personal data. No internet service can guarantee absolute security.

10. Children

Unless a specific product states otherwise, JALICEUM products and services are intended for adults. We do not knowingly collect personal data from children through the current website.

11. Changes to this policy

We may update this Privacy Policy as our services, technology or legal obligations change. The current version will always be published on this page with the date of the latest update.

12. Contact

For privacy questions or requests, contact jaliceum.si@gmail.com.